Support
Frequently Asked Questions
Purchasing and registering a simulation
Q. |
What is the process for installing and registering a Simulation? |
A. |
Download the installation file from the Download page and run it to install the simulation – please use the default installation location. The simulation will install as a “Demonstration version” which gives full access to the default timetable for a limited period of running. To upgrade to a fully registered version, purchase a licence from our Purchase page. A serial number will be emailed to you which will allow you to register your simulation along with step-by-step details of the process. This involves emailling a small file back to us in order that we can create an unlock code unique to yourself as a registered user. The whole process takes only a few moments of your time and is normally complete within 24 hours but please bear with us if from time to time this timescale is extended. |
Q. |
I have downloaded the latest version but it appears the same as the previous one - what is the problem? |
A. |
Your browser has a "cached" version of the Download file
stored on your system and is using that rather than downloading
afresh. Please clear you browser cache and tray again.
Additionally, select "Run" rather than "Save" when your browser asks
what you wish to do with the Download. |
Q. |
I am seeing "Security Warnings" when I try to Download the Simulations - should I be concerned? |
A. |
All
Blockpost Software files are know to be free of security issues.
Additionally, the site uses secure "https" protocols and the download
files are Digitally Signed and verified as secure by Comodo Code
Signing services. You may therefore be confident that the files do not
contain malicious content. Certain Anti Virus suites - including Avast and Norton - and
also Windows Smart Screen (Windows 8.1 and 10) have a system whereby
software
which is "infrequently downloaded" is automatically quarantined
regardless of the nature of the code. This may cause unnecessary
"warnings" to be given. In the case of Windows Smart Screen, if you
select "options" and "run anyway" all will be well. If you use Norton or Avast Anti Virus, depending upon the
scurity setting you have chosen, you may need to wait a few hours until
the files have been "released as safe" Alternatively, please see this
link where the problem and the workaround is
described:- |
Q. |
What if there are updates to the simulation after I have installed the current version? |
A. |
Simply download and install the later version. Your registration status will be preserved. However, you should be aware that in occasional cases, scenarios saved with an earlier version will no linger be valid to load with the latest version - you will receive a warning if this is the case. |
System questions
Q. |
What are the principle Systems Requirements for Blockpost Simulations? |
A. |
Blockpost
Simulations require Windows ME or later Operating Systems with at least
100Mb of RAM available for User Applications and 20Mb of free disk
space for each installation. Screen Resolution must be at least 1024 x
768 pixels, both widescreen and conventional displays are supported
Additionally, a Sound Blaster compatible Sound Card and a mouse, or
other pointing device is needed. Further system requirements detail is avalable here |
Q. |
Are there any issues with Windows 8.1 or Windows 10? |
A. |
No issues are known, however, when you first
run the install programme, you may see a screen reporting
"Windows Smart Screen prevented an unrecognised app from starting.
Running this app might put your PC at risk" In fact there is no
malicious code in any Blockpost app. You need to click the
barely-visible "more info" link, where you will see the "Run Anyway"
button. Clicking this will allow the install to proceed. |
Q. |
Are versions available for MAC Operating Systems? |
A. |
There
is no version available to run natively on Apple MAC machines.
However, the simulation is understood to run under the "WINE" Windows
"emulator" though no support can be offered for any issues arising. |
Simulation questions
Q. |
How do I “work” the simulation from my PC? |
A. |
All
the actions of the signalman in the real signalbox (pulling leverls,
working the block bells etc) are carried out by mouse clicks on the
screen. All the information needed to run the service, including
timetable and additional operational information is displayed on-screen
as is data regarding the whereabouts and status of each train. |
Q. |
How do I “ring out” the block bells? |
A. |
Unlike
other mechanical signal box simulations, ours make every effort to
recreate the atmosphere of a busy box – thus “real” bell codes must be
sent and received. To send a bell signal, click on the relevant bell
plunger or tapper to send a bell signal. If you prefer to use your
keyboard, bells may also be rung out using the function keys - see the
Help documentation for details. You will hear the “tap” sound
which indicates that your bell has been sent. Getting the “timing”
correct for the bell signals is very important - the simulation is very
intollerant of "sloppy belling"! As a starting point,
use the same speed for your bell signals as that coming in from
adjacent boxes. |
Q. |
Where can I find details of the Locking / bell code / Train Register? |
A. |
If
you hover the mouse over the buttons at the bottom of the main toolbar,
you will find the one labelled View Locking. The others give access to
the Train Register and the Bell codes appropriate to the simulation |
Q. |
Can I edit or create my own timetables? |
A. |
Timetables
may be created or edited by purchasing timetable editors available for
use with certain
simulations although this will not be possible for the more complex
simulations. It is also intended that new timetables will be made
available to Registered Users from time to time via this website. |
If the answer to your question cannot be found here nor in the
"Help" notes for your simulation, please feel free to email us